Jump to:    Privacy Policy  |  Accessibility Policy  |  Smoking and Tobacco on RA Properties Policy  |  Violence and Harassment PolicyCancellation and Refund Policy  |  Safeguarding your valuables  |    Locker Use Procedure


Privacy Policy

Your privacy is important to the Association. We are dedicated to protecting the privacy and confidentiality of all your personal information. We ask for your personal information to be able to serve you better. The RA’s Privacy Policy complies with the Personal Information Protection and Electronic Documents Act of Canada. Further information is available by contacting the RA’s Privacy Officer at 613-733-5100.


Accessibility Policy

The RA strives to make all its programs and services available to all persons with disabilities. However, due to the limitations of some facilities and the physical demands of some activities, this is not always possible. Members are encouraged to consult with Kelly Shaw Swettenham at (613) 736-6227 or by e-mail at kshawswettenham@racentre.com to confirm whether the Association can meet your expectations.  The RA's Multi-year Assessibility Plan (in PDF).


Guide Dogs, Service Animals and Service Dogs
A member/customer with a disability that is accompanied by guide dog, service animal or service dog will be allowed access to premises that are open to the public unless otherwise excluded by law. “No pet” policies do not apply to guide dogs, service animals and/or service dogs.


Food Service Areas: A member/customer with a disability that is accompanied by guide dog or service dog will be allowed access to food service areas that are open to the public unless otherwise excluded by law.  Other types of service animals are not permitted into food service areas due to the Health Protection and Promotion Act, Ontario Regulation 562 Section 60.


Support Persons

If a member/customer with a disability is accompanied by a support person, the RA will ensure that both persons are allowed to enter the premises together and that the member/customer is not prevented from having access to the support person.

Admission Fees: If payment is required by a support person for admission to the premises the RA will ensure that notice is given in advance by posting notice of admission fees for support persons where the RA fees are posted.


Feedback Process

The RA shall provide members/customers with the opportunity to provide feedback on the service provided to members/customers with disabilities. Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or email), will be available upon request.

Customers can submit feedback to the RA’s Member Services Manager at 613-736-6228, by mail to 2451 Riverside Dr. Ottawa K1H 7X7, by email at racentre@racentre.com or on-line at www.racentre.com/feedback.

Members/Customers who wish to provide feedback by completing an onsite member/customer feedback form or verbally can do so with any RA Member Services employee. Members/Customers that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.


NEW - Smoking and Tobacco on RA Properties Policy  (effective January 1, 2016)

The RA Centre are smoke free.  Tobacco and smoking products of any kind will not be permitted to be used inside RA facilities or on RA properties at any time.  Those who choose to use tobacco products must do so at a location off RA properties.


Violence and Harassment Policy

The RA has a Workplace Violence and Harassment Policy in place. The purpose of this policy is to ensure that staff, members and guests of the RA are provided an environment where everyone feels welcome and is treated with dignity, free from discrimination or harassment based on ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability. Each staff person, member and guest is expected to contribute and maintain such an environment. At the Association, issues related to human rights, violence, discrimination or harassment are treated very seriously. The Association will not knowingly permit discrimination, harassment and violence and will take appropriate steps to prevent and eliminate such behavior. Management is responsible to ensure that the policy is respected. Throughout an investigation, utmost discretion and care will be taken to ensure confidentiality wherever possible.


Cancellation & Refund Policy

RA Memberships
RA Memberships are non-refundable
Government employees who pay membership dues by payroll deduction may cancel their RA membership one year after they join. 

Send written cancellation requests to:

Member Services, RA Centre, 2451 Riverside Drive, Ottawa, Ontario  K1H 7X7    

By e-mail: racentre@racentre.com

Member Services at 2451 Riverside Drive, Ottawa, ON, K1H 7X7.  With any cancellation request the member must return their membership card.



  • Refunds are not issued for fees paid for recreational activities.  Exceptions to this policy may be considered if supported by a medical certificate which must be submitted within one month of cessation of activity.  NOTE:  Some clubs have specific conditions regarding refunds.  Specific policy is available upon request.
  • Members transferred out of the National Capital Region may arrange to transfer the balance of their club membership to another person or may be eligible for a partial refund.  Request for either must be accompanied with a letter from their employer.
  • A member of a club may upgrade their membership at anytime throughout the year.  No refunds will be issued for downgrades.
  • Club members may not transfer the balance of an annual membership to a seasonal activity.
  • Members requesting cancellations of a class registration must do so 7 days prior to the start of the class.  Exceptions may be considered if supported by a medical certificate.  Members will receive a full refund if a program is cancelled by the Association.
  • Camp refunds will not be granted unless written notification and the original camp form/receipt are received at least 14 days prior to the beginning of the camp period.
  • League entry fees are non-refundable.
  • Refunds are subject to a $20.00 administration fee per individual.
  • Please allow up to 4 weeks for the processing of refunds.

To request consideration of a refund, please send a letter of request to the following address:

Member Services, RA Centre, 2451 Riverside Drive, Ottawa, Ontario  K1H 7X7    

By fax: (613) 736-6238    

By e-mail: racentre@racentre.com

For complete details on the RA’s Refund Policy, contact Member Services Staff at 613-736-6240.


Safeguarding Your Valuables

The RA encourages members to take precautions with their valuables while at the RA. If you choose to leave your valuables in your car, ensure they are out of sight. You should also make sure your car is locked at all times. There are day-use lockers in all locker rooms and wallet lockers in LifeFIT Centre, the East and West lobbies at the RA Centre. These wallet lockers are available for your use free of charge (see staff for a token). The Association is not responsible for lost, stolen or damaged items.


Locker Use

Members have daily access to lockers while participating in an activity at the RA Centre. These day-use lockers must be emptied by close each night(*).  We encourage you to take advantage of our Locker Rental Service.  Please stop by the Member Service Desk on your next visit and enquire about renting a locker.


Please be advised that we conduct regular and routine checks of each locker room.  Without notice all unauthorized overnight use of a locker will result in the cutting of locks and removal of contents and will be subject to a flat rental fee of $25, payable upon pick-up of personal items from the Member Service Desk.  Confiscated items will be available for a period of 60 days, after which they will be donated to a local charity.  This will ensure that lockers are available for members wishing to take advantage of the rental service and for “Day-Use”. 

We encourage you to take advantage of our Locker Rental Service.  Please stop by the Member Service Desk on your next visit and enquire about renting a locker.


We want to hear from you...

Our most important concern is you. The RA needs the benefit of your viewpoint, observations and impressions. Your opinion is greatly valued. Please feel free to direct your comments to any one of the management team.





RA Centre  |  2451 Riverside Drive, Ottawa, ON K1H 7X7 | 613.733.5100 | racentre@racentre.com